Цитата(HatemHusam @ 25.6.2016, 8:33)
Dear ALEX, yes that right, but it is not analog line it is DKTU.
when the user call on our PBX 1 CO line the attendant station ext. 101 will ring ring only, so if the line is busy in ext.101 can we transfer that incoming call to another CO Line ?
1. It does not matter, what type of extension is, DKTU or SLT.
The line connected to PX is anolog line (CO line). That is a reason. So, if this line busy, only the provider's equipment (if any) could route next call to the other CO line, but not your office telephone system.
2. Your question is not clear for understanding.
- incoming call is assigned to ext.101
- ext.101 does not answer this incoming call
- the incoming line still keeps on ringing
- and nobody can't use this line until ex.101 answer the call
Is it right??
If yes, then you need:
- either release the unanswered incoming call, for example, using Hunt group (with voice annoucement)
- or forward the unanswered incoming call to snother extension. There may be different ways to fot it.