постановка в очередь, как реализовать очередь поступивших вызовов Опции

[loysha]

Можно ли средствами IPECS, реализовать очередь входящих вызовов.
При входящем звонке по нажатию клавиши 2 звонок направляется на группу операторов, если все операторы заняты необходимо проиграть сообщение "извените все операторы заняты, вам ответят через несколько минут" играет мелодия и звонок встает в очередь до тех пор пока оператор из группы неосвободиться.

Если возможно подскажите как.

[stasmar]

Table 2.3.6.1 1 SYSTEM ATTRIBUTES I (PGM 160)
Button ATTRIBUTE/DISPLAY DESCRIPTION RANGE DEFAULT
1 ATD CALL QUE RB TONE
(1:RBT/0:MOH): MOH When calling a busy attendant, the system will provide either ring-back tone or MOH. If MOH is selected, the source must be defined in PGM CODE 171. 1: RB tone
0: MOH MOH
2 CAMP-ON RBT/MOH
(1:RBT/0:MOH) : MOH When Camp-On is used, the calling station will receive either ring-back tone or MOH. If MOH is selected, the source must be defined in PGM CODE 171. 1: RB tone
0: MOH MOH
3 CO DIAL TONE DETECT
(1 : ON/ 0 : OFF) : OFF The system can use dial-tone detection or a timed pause for Speed Dial numbers that contain a Pause. 0: OFF
1: ON OFF
4 CO LINE CHOICE
(0:RR/1:LAST/2:FIRST): 0 CO Lines are selected by the system from groups using either the LAST used, ROUND robin method or FIRST line in the group. 1: LAST
0: ROUND
2: FIRST LAST
5 DISA RETRY COUNT
(1 –9): 3 A DISA user is allowed to retry erroneous authentication code entries. This entry sets the number of retries before the system disconnects. 1~9 3
6 EXTERNAL NIGHT RING
(1 : ON/ 0 : OFF) : OFF CO/IP calls, which are assigned UNA, can activate the Loud Bell Contact. An incoming call, received while in Night, will activate the contact. 0: OFF
1: ON OFF
7 HOLD PREFERENCE
(1: SYS/ 0: EXC) : SYS A single depression of the [HOLD] button places the call on the preferred hold, System or Exclusive. 1: System
0: Excl SYS
8 PRINT LCR CONV DIGIT
(1 : LCR/ 0 : USER) : LCR SMDR will output the number dialed by either the system’s LCR or the user.
1: LCR
0: User LCR
9 ATD CALL QUE AVAILABLE (1:ON/0:OFF) : ON The system can be configured to queue incoming calls to a busy Attendant.
0: OFF
1: ON OFF
10 USE PGM_0 IN ALL ATTD
(1 : ON/ 0 : OFF) : OFF This field allows Main attendants access to all Attendant functions including System Attendant features and programming. 0: OFF
1: ON OFF
11 OFFNET PROMPT USAGE
(1 : ON/ 0 : OFF) : OFF When a call is routed to a destination external to the iPECS, the Off Net routing prompt can be played. Not available in US version. 0: OFF
1: ON OFF
12 CO-TO-CO UC TMR EXTEND
(1:ON/0:OFF) : OFF When an Unsupervised Conference is established with DISA, Off-Net Fwd, etc, the Unsupervised Conference timer (PGM CODE 182-btn 5 determines the allowed duration of the call. If enabled here, the user may dial ‘#’ to extend the allowed duration. 0: OFF
1: ON OFF
13 DISCOVERY MANAGER PRINT
(1:ON/0:OFF) : OFF When the optional ACD Message events are desired, the system must be enabled to send ACD event messages. 1: ON
0: OFF OFF
14 CALL LOG LIST NUM
(15-50) : 15 The Call Log that saves the Outgoing call, Received call, or Lost call information can be displayed by pressing Call Log Display Button. The maximum size of the Call Log per station is defined here. 15~50 15
15 REPEAT DTMF TONE
(1:ON/0:OFF) : OFF When enabled, the system will provide DTMF repeat tone to the caller’s station.
0: OFF
1: ON ON
16 FAC RETRY COUNT
(1-9) : 3 If a CO's have "CO/IP group Authorization" set to ON in PGM141, 8th or the Stations have "Station Account" set to ON in PGM112, 19th then a valid authorization code must be entered to make an external CO call.
When user fails to enter a valid Authorization code in the number of attempts assigned in this field, the station is disconnected or the Station COS is changed to COS 7.
If the COS 7 WHEN AUTH FAIL, PGM 161, 17th is on then the station COS is changed to COS 7 otherwise the station is disconnected.
When the station COS is changed COS 7, the user must employ COS Restore in Station User PGM CODE 2 to return the station to the normal COS. 1 ~ 9 3
17 CONFROOM CO TEL NUMBER
CO TEL:.. ISDN DID number an external party must dial to enter a Conference room. Phontage or UCS Client must pre-establish the Conf Room. 8 digits
18 MFIM DIFFSERV
TAG(00-63): 04 MFIM Diff-Serv pretag value.

00-63 04
19 UPGRADE MODE
(1:FTP/0:TFTP): FTP Upgrade transfer mode from MFIM to iPECS gateways.
1: FTP
0: TFTP FTP
[b]20 TRANSFER TONE
(1:RBT/0:MOH): RBT When a CO call is transferred to a busy extension, Ring Back Tone or Music On Hold will be played to the CO Line 1: RBT
0: MOH RBT[u][/[/b]u]