Call Forward if Busy from CO Line to another CO Line Опции

[HatemHusam]

Hello Team,

How are you today

1. I would like to know how to transfer a call from CO1 to CO2 if CO1 is busy ?

2. one more thing, I have something unusual, if some one called CO1 or CO2 or CO3 ... etc, and no one answer that call the Flex1 button keeps flashing and we will not be able to use that CO unless the attendant station pickup and phone and put it again !! any idea about that ?

[AXEL]

The user calls on your PBX 1 CO line, but the line is busy.
The CO switch the incoming call to another line.
Right?
On analog lines it is possible only on the side of the provider

[HatemHusam]

The user calls on your PBX 1 CO line, but the line is busy.
The CO switch the incoming call to another line.
Right?
On analog lines it is possible only on the side of the provider

Dear ALEX, yes that right, but it is not analog line it is DKTU.

when the user call on our PBX 1 CO line the attendant station ext. 101 will ring ring only, so if the line is busy in ext.101 can we transfer that incoming call to another CO Line ?

[harris]

Dear ALEX, yes that right, but it is not analog line it is DKTU.

when the user call on our PBX 1 CO line the attendant station ext. 101 will ring ring only, so if the line is busy in ext.101 can we transfer that incoming call to another CO Line ?

1. It does not matter, what type of extension is, DKTU or SLT.
The line connected to PX is anolog line (CO line). That is a reason. So, if this line busy, only the provider's equipment (if any) could route next call to the other CO line, but not your office telephone system.
2. Your question is not clear for understanding.
- incoming call is assigned to ext.101
- ext.101 does not answer this incoming call
- the incoming line still keeps on ringing
- and nobody can't use this line until ex.101 answer the call
Is it right??
If yes, then you need:
- either release the unanswered incoming call, for example, using Hunt group (with voice annoucement)
- or forward the unanswered incoming call to snother extension. There may be different ways to fot it.

[HatemHusam]

1. It does not matter, what type of extension is, DKTU or SLT.
The line connected to PX is anolog line (CO line). That is a reason. So, if this line busy, only the provider's equipment (if any) could route next call to the other CO line, but not your office telephone system.
2. Your question is not clear for understanding.
- incoming call is assigned to ext.101
- ext.101 does not answer this incoming call
- the incoming line still keeps on ringing
- and nobody can't use this line until ex.101 answer the call
Is it right??
If yes, then you need:
- either release the unanswered incoming call, for example, using Hunt group (with voice annoucement)
- or forward the unanswered incoming call to snother extension. There may be different ways to fot it.

Dear harris,

for point number 1 >> thanks for your clarification, I called the provider and solve this matter.
for point number 2 >> I want to describe it again:
* if a customer called our CO line
* and no one pick up that call from our side
* the customer close the call because no one answer him call -- up to this stage every thing is normal
* in this case, the Flex button which is assigned to this CO line will keeps flashing and flashing and flashing ( light on light off )
* the flex button which is flashing will not stop flashing unless we pick up the handset and return it back

this is our issue exactly, i tired to check the CO release timer PGM180>> Flex14 and PGM 180>>Flex19 but this does not help to fix that issue.

[harris]

Dear harris,

for point number 1 >> thanks for your clarification, I called the provider and solve this matter.
for point number 2 >> I want to describe it again:
* if a customer called our CO line
* and no one pick up that call from our side
* the customer close the call because no one answer him call -- up to this stage every thing is normal
* in this case, the Flex button which is assigned to this CO line will keeps flashing and flashing and flashing ( light on light off )
* the flex button which is flashing will not stop flashing unless we pick up the handset and return it back

this is our issue exactly, i tired to check the CO release timer PGM180>> Flex14 and PGM 180>>Flex19 but this does not help to fix that issue.

It depends on the method of ring assignment (the way your system handles incoming call):
- do you use DISA mode on incoming CO line or not?? (Pgm 140) Or any Voice Greeting??
- what is the ring assignment destination for the CO line in PGM144??
- check the CO line itself. Disconnect it from your system and connect SLT directly to the this CO line.
Check if outside caller releases unanswered call, the SLT will stop ringing or not.